Museum Experience Tour Guide

Location:	Fulton, MO
Department:	Volunteer
Listing Date:	2012-06-25
Position:	Museum Experience Tour Guide

Positions open
15

Commitment Required
A minimum commitment of four Museum Experience (ME) tours a month between September 1-May 31. Flexible scheduling. ME Tour Guides are needed for weekday field trip tours.

Basic Job Function
To provide a welcome, hospitable environment and rewarding learning experience to school groups through self-guide and guided tours.

Supervisors
Susan Whitmar, Manager of Guest Services and Museum Operations

1. Conduct Museum Experience tours approximately 1½ - 2 hours in length.
2. Be comfortable speaking to small and large groups of school-aged children.
3. Provide your desired work schedule and logged volunteer hours to Museum Education Volunteer Chair on a monthly basis.
4. Deal skillfully with a diversity of visitors under a variety of circumstances
5. Continually be aware and keep informed about changes in the ME program by attending training workshops.
6. Be responsible to find a replacement ME Tour Guide volunteer if you cannot give a tour that has been assigned to you.
   1. A list of current ME Tour Guide volunteers and phone numbers is given to all Museum Education volunteers. The Museum Education Volunteer Chair schedules ME programs and assigns tour guides approximately four weeks in advance. Schedules are then mailed or emailed to volunteers. Volunteers are required to confirm that they can give the program they have been assigned.
7. May be called upon to conduct occasional tours of museum and facilities (behind the scenes) for VIP's, special visiting groups, etc.
8. Greet and welcome tour groups upon their arrival at the Library.
9. Assist staff at the front desk by providing information to museum visitors and answering their questions about the Museum, particularly if your tour is late arriving.
10. Occasionally, tours fail to show and when that happens, ME Tour Guides might wander through the exhibition galleries to engage individual visitors and families in impromptu tours or conversations.

1. Must present a professional appearance and a friendly manner
2. Must be courteous and personable when dealing with the public
3. Must have ability to work independently, willing to take initiative, and detail-oriented
4. Must be dependable and punctual
5. Ability to communicate effectively both orally and in writing
6. Possess ability to motivate others, strong interpersonal skills, and an outgoing personality

Qualifications Needed

• Must be age 21 or older
• Minimum High School degree
• Enjoy interacting with people of all ages, specifically children
• Extensive prior knowledge of America's National Churchill Museum is not required but should have a working knowledge of Winston Churchill and a desire to learn.
• Attend general museum training and museum education training workshops
• Able to accept supervision
• Physically able to climb stairs and lead tours through the museum
• Enthusiastic and flexible

Preferred Qualifications

• Teaching experience

Training/Orientation provided

• General museum training
• Specific job training
  • Learn about Museum Experience and Classroom Experience programs

Job Location

• Primary job functions are appropriate for a work-at-home situation
• Will require travel to America's National Churchill Museum for trainings and meetings
• May require travel to school/organizations for program scheduling, if you so choose.

Volunteer Benefits

• Knowledge about America's National Churchill Museum and the educational aspects offered to visitors through a variety of programs/exhibits
• 10% discount in the Museum Store
• Invitations to special exhibits and events
• Free family membership after 100 hours of service in one year
• Annual volunteer appreciation dinner and other volunteer events

Contact
Susan Whitmar, Manager of Guest Services and Museum Operations
573-592-5396
Susan.Whitmar@westminster-mo.edu

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Apply
Please apply through the Volunteer Application and check "Tour Guide" under areas of interest.